I received a new Android tablet over Christmas. It shows live TV fine but when trying to watch recorded programs the picture is distorted. The model is XCX using Android 14 and 128 GB of RAM .I have installed from scratch which made no difference. The old Tablet I was using still works fine I have checked the settings against this and they are the same. Thanks in advance for any assistance.
Can you clarify what your setup is, here? It sounds like you're trying to in-home stream recording, on your tablet - is that right?
If so - do you get the same problem when watching recordings on your TV box? Because the tablet is immaterial if so. Advice can be offered, but we need to be clear where the issue is coming from.
I am trying to watch recordings I have recorded on my 360 box via TV go on my Android Tablet using WiFi at home. I can watch programs which are available to stream via the box but recorded content is un watchable due to distortion. I can watch these same Programs on the TV with no issue it's only on the tablet I have a problem. Hence the question on TV,Go
Are you able to view OnDemand content on your TV360 box OK?
And to clarify - you can pick any single recording, and it will pixellate on TV Go, but play fine on your TV?
How about live streams of broadcast channels, on TV Go?
Yes on demand is fine both on TV and Android tablet. It's only viewing content I have recorded on the 360 box that's an issue when I try to watch it on the Android 14 Tablet.
Forum TeamHi Morte đź‘‹.
Thanks for reaching out to us, sorry to hear that you are having issues with pixelation on your Android tablet. Having read the thread, this does appear as a device issue, have you checked on the app settings as well as the tablet settings that the performance and the resolution are correct for the specification of the app in order to show the content clearly?
Please let us know.
The architecture of in-home streaming is <TV Box> --- <home router> --- <mobile device>
As best I can tell, you've tested each of those individual connections and they're working fine. Leaving a very unusual set of symptoms. If you mention that your previous tablet works perfectly, this only leaves a device-specific issue.
Hi yes they are all set up correctly. However if you could confirm what they should be that would be helpful thanks. Oddly all other streaming sources work fine e.g Disney, Paramount.
Forum TeamOk, if other streaming services are fine let's look closely at our app and your device. Can I get a full spec of your tablet, make model what version software as well as the version of our app you have installed?
If you can drop a screenshot that would be amazing too. If you wish to do it privately by all means drop me a private message.
Well it's been over 2 months now and after very little help by "Private Messaging" and passing on to the Black hole that is 2nd line support I still have the issue.
Forum TeamHi Morte,
We're sorry to hear you're still having issues with this service.
What was the last update you had regarding this issue?
^Martin
Last update was a couple of months ago that a ticket had been raised with 2nd line support and that some one would get back to me with an "update" I did asked for the ticket number but was told that's not something which is given out. I was given a browser link but everything I have recorded came up only available on TV.
Are you streaming the recordings from a 360 master, or 360 mini? Can you get an ethernet adapter for your tablet? This will rule out any Wifi streaming issues as a test.
Hi I am streaming from a Master Box . I have tested via an Ethernet cable but the issue remains . It is only recorded content from the box .Live TV is fine and apps are also fine it's only recorded content from the box.
Forum TeamWe can see this was raised to our support team, we have reached out to them for an update on the ticket raised.
Just an update I recorded a program last night on the 360 from Sky History . When I attempted to view it I got the usual distortion and it was unwatchable over TVGO on the tablet .The program was also available by streaming over TVGO. Streaming on the tablet this had no problem at all displaying the program. So the problem only arises when watching a recording not when streaming .
Have you tried a reinstallation of the TV Go app.
Yes, did that at the beginning.
It's been months now how long does an update take
It’s interesting the old Android tablet works fine and the new one doesn’t. It could well be the app doesn’t like the new Android tablet? As a side by side comparison are there other apps that work on the old one and not on the new one?
