Hello Everyone,
We're aware that some of you are unable to download content via the TVGo App. We've been speaking to our Product Team since the issue was first raised and the latest update is that a fix is expected mid October. We will update this thread if this changes and thank you for your continued patience.
Will you also be telling us what compensation is being offered after the ability to download hasn’t been available for over 6 months!!!
I was offered a paltry £10 account credit by one of your customer service advisers in August - and to make things worse it was never applied.
My faith in this being fixed in October is non existent because all I have seen from Virgin is lies to fob customers off and keep taking money without delivering advertised services.
Hi Prkendrick1
Thanks for posting and welcome back to the community.
TV GO is a free of charge application so I'm afraid would not meet requirements for compensation to apply 👉 virg.in/autocomp explains more.
Best wishes.
Hi,
is there any update on when the fixed version will be released?
Also, I presume there will be an internal investigation on how this ticket has been handled? Some of the reponses received asking for information that has already been provided, and the refusal to acknowledge that there was an issue were extremely frustrating.
I work in a customer experience environment so happy to offer any advice.
Kind regards,
Jonathan
I think you will find there was nothing unusual in the way Virgin handled this issue
I see this issue is over a year old but you’re still advertising it as an incentive, so in your (personal ?) opinion you may not regard it as a matter for compensation but you’re in breach of advertising standards for forward customers and failing to supply as advertised for existing customers. To give this reply without even an apology is an absolute joke
