Forum Discussion

Cameron121's avatar
Cameron121
On our wavelength
4 days ago

XGS-PON & Volt

Got my Volt benefits recently. Already got a free mesh booster on the way……everything is showing correct in my online account. 

But, no speed boost! Tried turning the hub on and off over the last few days. No increase. Tried a hard reset, no increase and now I also can’t sign into the hub admin page with the default password! 

I have read this is a common issue with xgs-pon and speed upgrades/volt.  I have checked the speed on the real speed Cisco site that tests it at the hub and device, both come back at 380mb (same speed we’ve had since install day and I’m on the 350mb package so should move up to 500mb. 

Any ideas?

1 Reply

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    13 hours ago

    Hi Cameron121,

    Thank you for your post. We're sorry to hear you haven't had your speed boost. 

    We can certainly take a look into this for you. 

    I will private message you now to confirm your details. 

    ^Martin