Forum Discussion

kpinn's avatar
kpinn
Joining in
6 months ago

Virgin media wifi not working normally

I just got a new virgin media wifi hub and it was supposed to be at 100Mbps but it was only like that for a while and now its about 15Mbps download a d on like 1 bar when I look at the bottom right of the screen on my pc like the wifi signal strength. The hub was on the floor next to the pc so i moved it to sit on top of the pc but now it only reached about half the download speed. I tried restarting but the same problem. Is it there a fix to get the wifi signal strength back to normal?

  • legacy1's avatar
    legacy1
    Alessandro Volta
    6 months ago

    I see...so its running normally, if you want better wireless look to get your own router with 1Gb ports and put hub in modem mode. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    6 months ago

    Since the pc is next to the Hub, why don't you connect them by ethernet and see what speeds VM is giving you to the Hub? 

    If your pc doesn't have an ethernet socket you can get a USB adaptor for a few pounds. 

  • Client62's avatar
    Client62
    Alessandro Volta
    6 months ago

    The link below shows the performance to the VM Hub regardless of your device type or connection method,
    it also shows have fast your device draws data from the VM Hub. The PC would be best on a network cable.

    https://www.samknows.com/realspeed/

    Once the test begins click on: Run full test to see all the stats.

  • Steven_L's avatar
    Steven_L
    Forum Team
    6 months ago

    Hey kpinn,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your WiFi connection at the moment. 

    Have you been able to try the advice offered by the forum members to help resolve your issues? We also have some tips to help improve your WiFi connection and they can be found here, this may help to improve your signal strength, this page will also help you to run online tests of your connection.

    Kind Regards,

    Steven_L