Upload Speed Add On
Please can someone help me. I pay £33 a month for Virgin 500, but as I am an O2 customer I get that speed doubled to 1000mb. I have also added to my account upload speed add on which matches my up...
Forum Discussion
Hey Molly, he already gets the volt benefits, the issue is with the symmetrical upload addon not being applied, which is possible as I had this done, and it was a great struggle to get sorted.
@DarrenHillman send an email to the ceo/exesutive team, it seems the only way to get things done in a decent time frame, the person who fixed this for me at the time was a "Knowledge Specialist" unsure if that means anything,
I had a smilar the same issue, I started on 500/500, got it volted and they changed my package to 1000/100, not right is it, took so much time to get it finally added back on etc, but don't give up too much hope, it is possible! I too paid £39 for 1000/1000 but recently managed to get the 2gig for only £6 extra (mega deal) so pay £45 for 2000/2000 🙂
Good luck @DarrenHillman
@Martyn do you have the email for ceo/executive as I finally managed to add the upload speed addon to my account today but nothing has changed. Still on 1000/100. Rebooted Hub5x but no change. @DarrenHilllman did you have any joy with yours?
I will send you a Private Message nrushforth, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.
