Never had a problem and then since Christmas Day speeds through the floor. We are meant to have 1GB and not even close sub 100. I’m now getting really fed up with VM. I’m looking in to SKY as even though a lower speed the reliability looks better. Tried to call CS at VM but no response.
Any recommendations for better providers welcome as just can’t get speeds up on VM anymore
If this is an ethernet connection it is most likely due to the connection between the Hub and your device dropping to 100Mb/s. Try a different cable, a different socket on the Hub, and check the connection speed in your device settings.
You can confirm the above by checking the speed to the HUB over the VM network:
https://samknows.com/realspeed/
Hi NeilWints, thank you for your post.
We're sorry to hear about the problem you've been having and that you're thinking of leaving us 😔
Have you tried following the advice provided by jpeg1 and carl_pearce? If so, what was the outcome of the check?
Advice on how to fix slow internet speeds can be found here.
Please pop back to us at your earliest convenience.
Regards,
Daniel
