Forum Discussion

virgopunk's avatar
virgopunk
On our wavelength
4 days ago

Significant speed drops SW19.

So my speeds today have dropped from their usual uppr 200 mbps to around about 40 mbsp. According to the service checked there are intermittent signal drops on my line. No work's scheduled in my area so I'm curious as to what's causing the slow speeds. I WFH and need a fast constant connection. Any Virgin people around to help?

Many thanks.

2 Replies

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    What is being reported on  the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

  • Hey virgopunk, thank you for reaching out and  we are so sorry to hear about your speed issue.

    We've run some checks and everything is looking great on our end, how has the connection been for you over the weekend?