Packet loss and profile changes

Question

Hi,I've recently came back to VM (October) and my connection has not been quite right from the off.Intermittent packet loss which is now more frequent. I've reset the hub a couple of times, and it resolves for a day or so, then back to its old self. I've noticed since the last reset (this morning) that on the router log there seems to be a constant stream of upstream profile changes (Around once every 5 minutes).&nbsp;I've set up a BQM again this afternoon and here is the graph so far -&nbsp;Hopefully one of the VM forum techs will see this and hopefully shed some light or help get it resolved please.I will post my line stats in the next post.

ljt1984 · Answer

3.0 Downstream channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;SNR (dB) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID1 &nbsp; &nbsp;139000000 &nbsp; &nbsp;8.5 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;12 &nbsp; &nbsp;147000000 &nbsp; &nbsp;8.1 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;23 &nbsp; &nbsp;155000000 &nbsp; &nbsp;7.7 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;34 &nbsp; &nbsp;163000000 &nbsp; &nbsp;7.4 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;45 &nbsp; &nbsp;171000000 &nbsp; &nbsp;7.2 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;56 &nbsp; &nbsp;179000000 &nbsp; &nbsp;7.1 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;67 &nbsp; &nbsp;187000000 &nbsp; &nbsp;6.9 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;78 &nbsp; &nbsp;195000000 &nbsp; &nbsp;6.9 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;89 &nbsp; &nbsp;203000000 &nbsp; &nbsp;6.6 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;910 &nbsp; &nbsp;211000000 &nbsp; &nbsp;6.5 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1011 &nbsp; &nbsp;219000000 &nbsp; &nbsp;6.5 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1112 &nbsp; &nbsp;227000000 &nbsp; &nbsp;6.4 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1213 &nbsp; &nbsp;235000000 &nbsp; &nbsp;6.4 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1314 &nbsp; &nbsp;243000000 &nbsp; &nbsp;6.3 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1415 &nbsp; &nbsp;251000000 &nbsp; &nbsp;6.1 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1516 &nbsp; &nbsp;259000000 &nbsp; &nbsp;5.9 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1617 &nbsp; &nbsp;267000000 &nbsp; &nbsp;5.8 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1718 &nbsp; &nbsp;275000000 &nbsp; &nbsp;5.9 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1819 &nbsp; &nbsp;283000000 &nbsp; &nbsp;6.3 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1920 &nbsp; &nbsp;291000000 &nbsp; &nbsp;6.8 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2021 &nbsp; &nbsp;299000000 &nbsp; &nbsp;7.1 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2122 &nbsp; &nbsp;347000000 &nbsp; &nbsp;8 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2723 &nbsp; &nbsp;355000000 &nbsp; &nbsp;8 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2824 &nbsp; &nbsp;363000000 &nbsp; &nbsp;7.9 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2925 &nbsp; &nbsp;371000000 &nbsp; &nbsp;7.9 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3026 &nbsp; &nbsp;379000000 &nbsp; &nbsp;7.8 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3127 &nbsp; &nbsp;387000000 &nbsp; &nbsp;7.6 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3228 &nbsp; &nbsp;395000000 &nbsp; &nbsp;7.4 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3329 &nbsp; &nbsp;403000000 &nbsp; &nbsp;7.1 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3430 &nbsp; &nbsp;411000000 &nbsp; &nbsp;6.9 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3531 &nbsp; &nbsp;419000000 &nbsp; &nbsp;6.8 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;363.0 Downstream channelsChannel &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER (dB) &nbsp; &nbsp;Pre RS Errors &nbsp; &nbsp;Post RS Errors1 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;6 &nbsp; &nbsp;02 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;13 &nbsp; &nbsp;03 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;6 &nbsp; &nbsp;04 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;15 &nbsp; &nbsp;05 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;10 &nbsp; &nbsp;06 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;6 &nbsp; &nbsp;07 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;9 &nbsp; &nbsp;08 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;9 &nbsp; &nbsp;09 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;6 &nbsp; &nbsp;010 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;3 &nbsp; &nbsp;011 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;7 &nbsp; &nbsp;012 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;5 &nbsp; &nbsp;013 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;7 &nbsp; &nbsp;014 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;4 &nbsp; &nbsp;015 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;2 &nbsp; &nbsp;016 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;12 &nbsp; &nbsp;017 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;4 &nbsp; &nbsp;018 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;7 &nbsp; &nbsp;019 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;3 &nbsp; &nbsp;020 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;3 &nbsp; &nbsp;021 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;4 &nbsp; &nbsp;022 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;2 &nbsp; &nbsp;023 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;2 &nbsp; &nbsp;024 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;3 &nbsp; &nbsp;025 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;3 &nbsp; &nbsp;026 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;3 &nbsp; &nbsp;027 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;9 &nbsp; &nbsp;028 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;8 &nbsp; &nbsp;029 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;7 &nbsp; &nbsp;030 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;6 &nbsp; &nbsp;031 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;4 &nbsp; &nbsp;03.1 Downstream channelsChannel &nbsp; &nbsp;Channel Width (MHz) &nbsp; &nbsp;FFT Type &nbsp; &nbsp;Number of Active Subcarriers &nbsp; &nbsp;Modulation (Active Profile) &nbsp; &nbsp;First Active Subcarrier (Hz)37 &nbsp; &nbsp;94 &nbsp; &nbsp;4K &nbsp; &nbsp;1840 &nbsp; &nbsp;QAM 4096 &nbsp; &nbsp;11083.1 Downstream channelsChannel ID &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER Data (dB) &nbsp; &nbsp;PLC Power (dBmV) &nbsp; &nbsp;Corrected errors (Active Profile) &nbsp; &nbsp;Uncorrectable errors (Active Profile)37 &nbsp; &nbsp;Locked &nbsp; &nbsp;0 &nbsp; &nbsp;5.0 &nbsp; &nbsp;1028317819 &nbsp; &nbsp;03.0 Upstream channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;Symbol Rate (ksps) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID0 &nbsp; &nbsp;49600000 &nbsp; &nbsp;44.3 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;11 &nbsp; &nbsp;43100000 &nbsp; &nbsp;44 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;22 &nbsp; &nbsp;36600000 &nbsp; &nbsp;44 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;33 &nbsp; &nbsp;30100000 &nbsp; &nbsp;43.8 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;44 &nbsp; &nbsp;23600000 &nbsp; &nbsp;43.3 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;93.0 Upstream channelsChannel &nbsp; &nbsp;Channel Type &nbsp; &nbsp;T1 Timeouts &nbsp; &nbsp;T2 Timeouts &nbsp; &nbsp;T3 Timeouts &nbsp; &nbsp;T4 Timeouts0 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;01 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;1 &nbsp; &nbsp;02 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;03 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;04 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;03.1 Upstream channelsChannel &nbsp; &nbsp;Channel Width (MHz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;FFT Type &nbsp; &nbsp;Modulation10 &nbsp; &nbsp;10.4 &nbsp; &nbsp;39.5 &nbsp; &nbsp;2K &nbsp; &nbsp;QAM 2563.1 Upstream channelsChannel &nbsp; &nbsp;Channel Type &nbsp; &nbsp;Number of Active Subcarriers &nbsp; &nbsp;First Active Subcarrier (Hz) &nbsp; &nbsp;T3 Timeouts &nbsp; &nbsp;T4 Timeouts10 &nbsp; &nbsp;OFDMA &nbsp; &nbsp;208 &nbsp; &nbsp;74000000 &nbsp; &nbsp;0 &nbsp; &nbsp;0Network LogTime &nbsp; &nbsp;Priority &nbsp; &nbsp;Description17-11-2025 20:26:08 &nbsp; &nbsp;notice &nbsp; &nbsp;GUI Login Status - Login Success from LAN interface17-11-2025 20:19:29 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 20:14:26 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 20:02:37 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 19:57:33 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 19:55:59 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 19:50:56 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 19:34:10 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 19:29:07 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 19:15:44 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 19:10:41 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 18:54:03 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 18:48:59 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 18:47:35 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 18:42:31 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 18:42:03 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 18:37:00 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 18:28:43 &nbsp; &nbsp;notice &nbsp; &nbsp;GUI Login Status - Login Success from LAN interface17-11-2025 18:26:38 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 18:22:01 &nbsp; &nbsp;notice &nbsp; &nbsp;GUI Login Status - Login Success from LAN interface17-11-2025 18:21:35 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 18:15:08 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 18:10:05 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 18:02:21 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 17:57:18 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 17:56:02 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 17:50:58 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 17:49:55 &nbsp; &nbsp;notice &nbsp; &nbsp;GUI Login Status - Login Success from LAN interface17-11-2025 17:49:41 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 17:44:38 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 17:42:35 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 17:37:32 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 17:19:50 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 17:14:46 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 17:13:35 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;17-11-2025 17:08:31 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=2c:fb:0f:75:b3:1d;CMTS-MAC=00:01:5c:6d:88:50;CM-QOS=1.1;CM-VER=3.1;

legacy1 · Answer

&nbsp;don't look that good is the hub in modem mode or router mode?run cmd on wired PCping -n 200 194.168.4.100to see if packet loss still shows&nbsp;

ljt1984 · Answer

HiIt's in router mode.&nbsp;The ping result was 2 lost packets (1%) which seems to corresponds to the BQM readings&nbsp;

Adduxi · Answer

Looks like the 3.1 Upstream channel 10 has issues, possibly noise, that necessitates changing profiles to cope?&nbsp;

legacy1 · Answer

look that way but like shouldn't the hub detect a problem and use the other 3.0 upstream channel? it like the packet gets put on the 3.1 channel and then drops it instead of the moving the packet to a 3.0 channel.&nbsp; Or could it be the case the packet is sent on the 3.1 channel and is corrupted which the gateway change hub profile for better stability then the gateway thinks all is fine to change profile back to better speed then the whole thing start over again? but shouldn't the system see this and not flap the channel?&nbsp;&nbsp;

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Packet loss and profile changes

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