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t1ress's avatar
t1ress
Joining in
12 months ago

I'm getting so fed up of this WiFi.

I go 5-10 mins of having WiFi in the car corner of my house, then 2 mins of having WiFi. 2 years ago, the WiFi was fine and would work amazingly and fastly. We got a booster, still **bleep**. Factory reset the router (recommended to by virgin media themselves), it just got worse. My dad doesn't want to change to another company as he has a "good deal". We literally only get WiFi in less than half of the house. It's not like it's a big house either. What is the most annoying thing is that with the same plan, we got good WiFi 2 years ago.

2 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    12 months ago

    Having reset the VM Hub is the 'booster' still working or does it need to be reconnected to the VM Hub.

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    12 months ago

    Hi t1ress 👋

    Welcome to our Community Forums and thanks for your post. 

    Sorry to hear you're experiencing some issues with the WiFi.

    I'd suggest installing our Connect app so you can do a wireless scan in the property. This scan will optimise the connection where possible to do so. It'll also check for any coverage blackspots in the property and if a WiFi Pod is needed, you'll be prompted to order one. 
    Let us know how you get on so we can offer further support if needed.