Forum Discussion

mickywaz's avatar
mickywaz
Tuning in
7 months ago

I was on 1gig packadge but been put down to 500mb

Hi. I have just checked my package on the virgin media website and my package has been changed from 1gig speeds to 500mbps. Has anyone else had this happen to them?

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Check the conf settings on the Hub. It will show what speed you have at the moment.
    It's Configuration tab - Primary Downstream Service Flow - Max Traffic Rate.

    Can't say I've every heard of this before?  Has your Contract been renewed for another 18 months?

    • mickywaz's avatar
      mickywaz
      Tuning in

      I have managed to sort it out. Thank you for the reply