Forum Discussion

Yetiboyuk's avatar
Yetiboyuk
Tuning in
3 months ago

How to order wifi extender?

I am struggling with speed and I now recognise it is my tp link adapters choking speed from router to my son's PC in the loft via plug.

I understand being an O2 and virgin customer that I can get some free wifi extenders are they network plus as well. I have tried to order these through the Connect app, but just get stuck in an endless cycle of not being able to order a pod. Tried on multiple devices, run all the speed tests, etc.

How do you actually speak to someone about getting help with this?

  • tonyc1972's avatar
    tonyc1972
    Tuning in
    3 months ago

    Same here!. We've had VM broadband for a few months now. We had some initial speed issues and an engineer came out and replaced the router. We have a large 5 bedroomed house and he told us he would order an extra pod, but it never arrived. I managed to speak to a CS agent a while later and they also confirmed they would send an extra pod - never arrived.

    Now when I try to do it via the app I end up going in circles where I can never actually speak to an agent to raise the issue despite logging slow donwload speeds / black spots in some areas of the house. Can someone please tell me how I can speak to someone to resolve this? Many thanks!

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    3 months ago

    Hey Yetiboyuk, thank you for reaching out and I am sorry you are struggling to get a pod ordered.

    Let me send you a DM as you mentioned if you are volt customer they are free otherwise £8 per month.

    • Yetiboyuk's avatar
      Yetiboyuk
      Tuning in
      2 months ago

      Thank you for the help. Let's see if it solves the issue.

  • leeeeeel's avatar
    leeeeeel
    Joining in
    2 months ago

    Rather than starting a new thread I jump on this. I have 1gb volt and get 1.2g at the hub. Living in a town house the speed drops to 130meg just one floor down and can less further down. Running the connect app says that the service is great. I have been on the help to order a pod but the website is circular asks me to log on takes me to a page then back to log on. I need probably two pods can anyone advise how I go about this. 

    • Vikki_M's avatar
      Vikki_M
      Forum Team
      2 months ago

      Hi leeeeeel,

      Thanks for your post and welcome to our community.

      We're sorry to hear about the issues you're having with the WiFi speed.

      There is some helpful information here on how to improve this. 

      What are the lowest WiFi speeds being recorded via speed tests in the home please?

      Please pop back to us when you can. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 months ago

    VM only promise 30Mbps with their Pods. As advised above, there are better ways to cover a large house.