Have "Big Volt Bundle" with Volt Gig1 Fibre broadband - yet broadband speed capped at 100 Mbps
Hi
My VirginMedia contract started in Jan 2024 and I signed up to the Big Volt Bundle which comes with Volt Gig1 Fibre broadband.
At the time, I did get the Gig1 speeds when doing speed tests.
Today (29/11/2024), I see that my broadband speed is capped to just under 100 Mbps.
I called 0345 454 1111 number to report a broadband issue and via the menu system it sent me an sms text (with troubleshooting details) and then just ended the call without being able to speak to a support representative.
In case it has a bearing on the situation, I was with O2 mobile in January 2024 when I had signed up to the VirginMedia contract but switched to another mobile provider in August 2024. My current VirginMedia contract is for 18 months and my package details on My VirginMedia still says I have Gig1 Volt Speed boot included and Volt Benefits status is Active.
How do I request Virgin Media to look into this?
regards,
Jinesh