Can someone help me with this?. My net has been down since last Saturday with VM promising it’ll be fixed by a certain time, but it just keeps getting pushed back. I’m having to chuck money buying data and it’s getting super annoying. I don’t get any answers at all from them, just copy paste stuff.
The dates and times VM gives out for a fix are nothing more than estimates. The automated service status number 0800 561 0061 may offer more accurate local info.
Make sure you have called VM to report the fault. If you have a total loss of service of broadband or phone you will be eligible for compensation
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
but you need to report the TLS to VM to start the compo clock ticking.
Is it back on yet?
Yes but it took eight days to get it back, lol. Absolute nightmare.
Let us know how you get on with the compo.
Forum TeamHi Kaasuti,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear there was a fault affecting you. Whilst we can't offer a 100% fault free service, we do promise to fix faults as quickly as possible. Any fix times noted are only estimates based on the information we have at the time. 😔 Whilst we work hard to meet them, sometimes we need to extend them and this is unavoidable.
We're happy to hear things are back up and running for you now though. When there is a total loss of service for your broadband or phone line, the account is automatically assessed for compensation, once the fault is closed as resolved. If eligible, the credit is added and will show on the next bill due to be generated.
If you need any further help, pop back and let us know.
Thanks,
