Forum Discussion

metlock's avatar
metlock
Joining in
10 days ago

Broadand Line 6DB error

Loads of problems with our line today in HG1 broadband speed of only 100mb on a 1000mb line. RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value.

VM's automated phoneline is a total nightmare of "sorry I dont understand that" what are we paying for if we can't speak to someone and a call to speak to someone takes 10 minutes and it goes round in circles over and over again. 

This is not good customer service its a nightmare designed to make you give up in frustration! That and they are putting up price 7.5%!!! To offer worse service! 

VM is not what it once was year by year it only gets more expensive and worse service! When my contract is up for renewl we will be leaving VM after 25+ years! 

  • Client62's avatar
    Client62
    Alessandro Volta
    10 days ago

    A gripe about line speed issues & surprise there are no speed test results ! 

    Use the link below ... 

    https://www.samknows.com/realspeed/

    Once the test begins click on: Run full test to include: Latency, Jitter, Packet loss & Upload speed

    Share the screen shot of the results from a Full test