GU1 ,
Reported download/upload speeds reported fine but actual transfer of data and webpages is atrocious.
The Service Status webpage is useless. Vague, generic comments every day.
Been bad since weekend, maybe fixed by 27th July.
Why so long, and what is actually/really wrong.
Finally a partially sensible report, apart from the extended date of repair.
150/20 over Wi-Fi ... that does not help as we don't know the expected & actual speeds at the VM Hub.
First call 0800 561 0061 - use the automated number to see if there is a fault in your street.
Speed test the service to a Router mode Hub + your device with the link below.
https://www.samknows.com/realspeed/
Once the test begins click on: Run full test to see all the stats.
The speed at the Hub should reflect your subscription.
The speed any WiFi device draws data at is limited by its data needs and technical abilities.
The paid for service is 125Mpbs. so the achieved speed is great. but its no good if you cant load webpages , download files, or stream video as normal.
VM Service Status reports a long term problem and a rediculous fix time which drifts every day. SO yes there is a reported Street (Postcode) fault.
And after decades of broadband I DO know how to test speed, which is still good for the contract. But the ability of real word transfer is dreadful. There a lot more metric than raw line speed to consider.
Can't even use
Google Mail
Yahoo Mail
MS Mail
As all servers time out.
My main complaint is that the resolution is so vague and time to fix ridiculous.
Interestingly, using the phone app the initial screen doesn't even know about the registered issue, But does if there is a kit check. Even then the fault description and fix date is incredibly vague.
Well i'm now getting 10 email 'Updates' a day. Strangely not one text.
Although the service has seemed OK for several days, the 'Updates' continue. Strangely the date of estimated completion keeps reducing and then extending again!!! Its just gone from 1st August to 5th August !!
