Awful upload/stability for almost a year now
I have been with Virgin for about 5 years now. Had the occasional issue that got solved relatively quickly so was happy. I used to get 1000+Mbps Download and around 60-80Mbps Upload, with very stable connection. HOWEVER, since January this year my connection has been GODAWFUL. I stream to Twitch 3 times a week and even after having to turn down my OBS upload settings to 4Mbps, I regularly struggle to maintain this speed and have multiple complete dropouts per stream.
Virgin have been pretty much useless. 5 Engineer visits and 2 cable repulls later, the engineers all seem to agree that it's a problem for the mythical "Network team" who appear to reside in an alternate dimension with no communication abilities, no idea of timeframes, no idea of what is causing a problem, and no solution to a problem that has been happening for 6 months.
I complained to the Ombudsman, who were super unhelpful. They basically said that because Virgin had "attempted" to fix the issue, there was nothing they could do. So Virgin's "resolution" was to offer me £300 or kindly waive the disconnection/contract cancellation fee.
This was back in July, and my internet is just as terrible. If I had ANY alternative supplier who could offer me stable upload speed I would be long gone, am staying with Virgin until I move, and if another capable provider pops up in the mean time, I will be moving immediately.
If there is anyone on here actually capable of escalating this longstanding issue to the appropriate team, and actually fixing the issue. That would be fantastic. Previous experiences leave me with little hope sadly.
