Forum Discussion

PaulR66's avatar
PaulR66
Tuning in
2 years ago
Solved

1 Gig - no upload increase

I have the 1 Gig service and have been waiting for the upload increase. I have rebooted the HUB 4 many times but it is still stuck on 50mbs upload Virgin is actively advertising the service he...
  • carl_pearce's avatar
    carl_pearce
    2 years ago

    That could explain it.

    Although technically four 3.0 upstream channels are capable of 100Mbps I believe you won't 'see' the update from 52Mbps unless you have the additional DOCSIS 3.1 upstream channel.

    Another poster reported a similar issue and they also did not have the fifth channel.

    Your area may still require a hardware upgrade.

    When accessing your account does your package state the faster upload speed?

PaulR66's avatar
PaulR66
Tuning in
2 years ago

It has taken 5 months but now I have the 105mbs upload at last. I was provisioned with an extra 3.0 & 3.1 upstream channel.

This is in area 22, BR8 

Gareth_L's avatar
Gareth_L
Forum Team
2 years ago

Hello PaulR66.

Thank you for your post.

That is great news to hear you now have the upload increase.

If you need anything else at all, please let us know.

Gareth_L