Who can help?

Hi there I would like someone from virgin to help me out. I'll try and be brief. My street was networked (dug up) in summer 2022. All the infrastructure was put in and I was recieving emails (after registering my interest) about when it was going live and even had a countdown email saying we're going live in 72,48 and 24 hours then 2 delayed emails. Then absolutely nothing. The website then changed to Wer not available in your area and after well over 20 phone calls to the sales team, whom every time you phoned would say were not in our area ..... Then eventually last year someone on here gave me a different "sales" number and they actually listened to me and would come back and say yes we are in our area but not your address but we will send and engineer out to check why and get back to you.... That never happened and that was over 4/5 times this was said. Then I eventually got someone who said it was to do with my street having 2 postcodes G650EZ and G650EY. And only a handful of addresses in both postcodes (same street) can get virgin . My question is who do I go to in higher management to sort this out. I have a virgin manhole cover right outside my door and I watched them dig up my whole street over the months so I know they are there and have the emails saying they were on there way.  Thanks in advance.