If there are no other FTTP providers in the area, then the likely VM issue is lack of capacity. VM has been hauled over the coals by OFCOM for allowing over subscription of network segments in the past, as it results in poor service. DOCSIS internet has a finite user capacity, so while it might be physically possible to connect you to the network, they won’t connect more customers if it has a detrimental effect on services for others.
Are you saying there no mechanism for VM to know how many people are connected to a single cabinet, before they actually take a customer order, twice, and provide guarantees that it's "100% certain that the property can be connected" ?
Not saying you're wrong, it's just bizarre that VM wouldn't know how many customers they have! hahaha.
It's a bit of a paradox, because if VM doesn't know how many customers they have.... then how do they know that they have too many customers?
