Forum Discussion

ek1874's avatar
ek1874
Just joined
3 days ago

Waiting for previous owners service to be disconnected?

Hello,

I moved into my property on Friday 20/06 and was told that my account could not be set up and  broadband kit would not be sent out until the previous occupier has closed their account. This is causing stress as me and my partner WFH and needed the wifi (which was originally to be delivered on Saturday) as soon as possible.

I have tried resolving this by webchat but not getting anywhere.

Please can someone assist? I do not have any contact with the previous owners of the property.

Thank you.

2 Replies

  • ek1874's avatar
    ek1874
    Just joined
    3 days ago

    This is sorted now. Customer service over the phone was very helpful.

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      6 hours ago

      Hello ek1874.

      Thanks for letting us know everything has been sorted.

      If you do need anything else than please let us know.

      Gareth_L