Forum Discussion

Ktingram's avatar
Ktingram
Tuning in
2 years ago

Virgin media socket

Hi, I have just received my vigina media broadband and I can’t find a virgin socket. I can only find this which has a small green lead. Any suggestions? 

 

  • goslow's avatar
    goslow
    Alessandro Volta
    2 years ago

    Can't see too much from your photo but that is a fibre optic connection. You might need some internal equipment to convert it to a coax cable connection. A recent example is below

    https://community.virginmedia.com/t5/QuickStart-set-up-and/Flashing-red-light-on-box-on-wall/m-p/5444496#M240178

    If you have a Hub 5x, that has a fibre connector but there seems little connector length available in your photo to plug into a suitable hub.

    What version of hub do you have?

    What connections and cables have you been sent to connect with?

    You are likely to need a technician visit as your photo looks like the installation might be incomplete.

    • Ktingram's avatar
      Ktingram
      Tuning in
      2 years ago

      Thanks for your reply! 
      Inside the box is more green wire so it can extend. I have Hub3 and I’ve been sent splitter or broadband wire, Ethernet cable, broadband wire, high speed Ethernet HDMI cable.

      How do I book a technician to come out? 

      • goslow's avatar
        goslow
        Alessandro Volta
        2 years ago

        Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit.