Forum Discussion

salvospe's avatar
salvospe
Joining in
5 months ago

Virgin Media not available only in my flat, other flats they have it

There are three flats in my building, including mine. My neighbours have Virgin Media FTTP, but when I check the website, it says it’s not available for my flat. How is that possible? One of the other flats is right next door to mine and they’ve had it for years.

3 Replies

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  • salvospe's avatar
    salvospe
    Joining in
    5 months ago

    Hi, I know last reply was 2 years ago, but I'm in the same situation and I would like sone help please

  • salvospe's avatar
    salvospe
    Joining in
    5 months ago

    Hi, I'm in the same situation and I would appreciate to get some help too please, thanks 

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team (Retired)
      5 months ago

      Hi salvospe​ 👋.

      Thanks for reaching out to us and welcome to the Community Forums, sorry to hear that you do not have services whilst your neighbours do. So that we can look into this further we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

      Thanks.

      Sabrina