Forum Discussion

revrob's avatar
revrob
Joining in
2 months ago

Virgin Broadband exterior wall box

Hi there

Can anyone tell me where I can obtain a replaceent cover for the outside connection, my current one has broken.

 

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 months ago

    Hi revrob, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear the external box has broken. This is something we can certainly get sorted for you but in order to do that I'll need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Thanks,