Virgin online checker shows that a property is unserviceable, whereas neighbour few feet away is serviceable. This is probably to do with Virgin postcode and property database update than real issue. Can someone look into this and confirm property can get Virgin broadband? Can provide property and neighbour details as private message.
Forum TeamHi there jaydipdmehta
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry to hear that we are not yet able to offer service to your address, I would be more than happy to submit a form to have the teams take a look into this and see if it is possible to cable you.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
hey Jaydipmehta,
have you been able to get your property serviced yet?
im having the same issue unfortunately.
please do ping me back if you can, would love to here how this was solved.
many thanks,
Forum TeamHi TopicKing 👋 Welcome back to the community! Thanks for joining this thread.
Sorry to hear you are also interested in getting services at a property that is currently non-serviced. We'd need to send you a PM to confirm a few details and arrange contact back from the team to see if it's possible to help you get services. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 Thank you for your patience whilst the team get back in touch with an update!
Wishing you all the best. 🌞
Hi TopicKing,
Did you manage to get this resolved? I'm also having the same issue, would love to hear from you if you have time.
Thanks and best wishes
Forum TeamHey Connected1, thank you for reaching out and I am sorry to hear this.
I will send you a DM to take some information from you, once I get this the team will reach out within 10 - 14 working days.
I am also having the same issue, I have had an engineer out previously who said the property next door has virgin so we would be able to get virgin media to my home, I did not go through at this time as I was in a contract with another provider , however when I ring the customer service team they tell me the address is unserviceable and they are not willing to send an engineer out to check for me, after explaining my case, very unhelpful.
Forum TeamHello rayc123
Thanks for posting in regards to getting services with us at your property and the mixed answers you have received. We appreciate you raising this via the forums and welcome to the community.
I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.
