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Anniexoxo's avatar
Anniexoxo
Just joined
2 years ago

Unauthorised Brown Box Installation

I returned home from work yesterday to discovered a brown box installed on the side of my house. I did not authorise anyone to complete this work. 
I am not a customer nor have I ever had any dealings with virgin media to suggest I wanted a brown box. 
I'm finding it difficult to speak with someone to rectify this because I’m not a customer so I require some assistance to enable me to do so. 

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  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    2 years ago

    Hi Anniexoxo,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear that there appears to be some equipment installed that you're unfamiliar with. Would you mind providing a photo of what you're referring to? It sounds like you're referring to an external omni box but it'd be great to have a photo for clarification.

    Thanks,