Forum Discussion

Catriona1's avatar
Catriona1
Joining in
12 months ago

Tv and phone quickstart not delivered

My quickstart was due to be delivered on the 30th July for broadband, TV and phone, only a broadband quickstart was delivered.  I have  used the live messaging service to try and sort three times now, with delivery promised twice and when I check up they have no trace of it.  The third time they have said they will send a technician out and gave me an appointment and said this would be confirmed by email.  Still no confirmation by  email or appointment listed in my virgin media.  I'm now over a week with only broadband setup and don't know what to try next.

3 Replies

  • goslow's avatar
    goslow
    Alessandro Volta
    12 months ago

    The landline is provided from the back of the VM hub via an adapter. Do you have the adapter?

     

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    11 months ago

    Hey Catroina1, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

    I've taken a look and I can see you've spoke to the team since this post, did they manage to help at all?