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Catriona1's avatar
Catriona1
Joining in
9 months ago

Tv and phone quickstart not delivered

My quickstart was due to be delivered on the 30th July for broadband, TV and phone, only a broadband quickstart was delivered.  I have  used the live messaging service to try and sort three times now, with delivery promised twice and when I check up they have no trace of it.  The third time they have said they will send a technician out and gave me an appointment and said this would be confirmed by email.  Still no confirmation by  email or appointment listed in my virgin media.  I'm now over a week with only broadband setup and don't know what to try next.

3 Replies

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  • goslow's avatar
    goslow
    Alessandro Volta
    9 months ago

    The landline is provided from the back of the VM hub via an adapter. Do you have the adapter?

     

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    9 months ago

    Hey Catroina1, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

    I've taken a look and I can see you've spoke to the team since this post, did they manage to help at all?