TV and Internet cutting out
A few issues happening listed below. Last week our recordings had a gap in them, we were recording a few channels at once and it happened in all recordings. The recordings weren’t broken up, they ju...
Forum Discussion
I don't see a way on the Superhub 3 to allow it to respond to pings.
Here are the power levels etc:
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
| 1 | 419000000 | 0.9 | 38 | 256 qam | 36 |
| 2 | 235000000 | 1.2 | 40 | 256 qam | 13 |
| 3 | 243000000 | 1 | 40 | 256 qam | 14 |
| 4 | 251000000 | 1 | 40 | 256 qam | 15 |
| 5 | 259000000 | 0.9 | 40 | 256 qam | 16 |
| 6 | 267000000 | 0.7 | 40 | 256 qam | 17 |
| 7 | 275000000 | 0.7 | 38 | 256 qam | 18 |
| 8 | 283000000 | 0.9 | 40 | 256 qam | 19 |
| 9 | 291000000 | 1 | 40 | 256 qam | 20 |
| 10 | 299000000 | 1.5 | 40 | 256 qam | 21 |
| 11 | 307000000 | 1.4 | 40 | 256 qam | 22 |
| 12 | 315000000 | 1.5 | 40 | 256 qam | 23 |
| 13 | 323000000 | 1.7 | 40 | 256 qam | 24 |
| 14 | 331000000 | 1.7 | 40 | 256 qam | 25 |
| 15 | 339000000 | 1.9 | 40 | 256 qam | 26 |
| 16 | 347000000 | 1.5 | 40 | 256 qam | 27 |
| 17 | 355000000 | 1.4 | 38 | 256 qam | 28 |
| 18 | 363000000 | 1.4 | 38 | 256 qam | 29 |
| 19 | 371000000 | 1.4 | 38 | 256 qam | 30 |
| 20 | 379000000 | 1.2 | 38 | 256 qam | 31 |
| 21 | 387000000 | 1 | 38 | 256 qam | 32 |
| 22 | 395000000 | 0.7 | 38 | 256 qam | 33 |
| 23 | 403000000 | 0.7 | 38 | 256 qam | 34 |
| 24 | 411000000 | 1 | 38 | 256 qam | 35 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
| 1 | Locked | 38.6 | 18 | 0 |
| 2 | Locked | 40.3 | 12 | 0 |
| 3 | Locked | 40.3 | 32 | 0 |
| 4 | Locked | 40.3 | 30 | 0 |
| 5 | Locked | 40.9 | 45 | 0 |
| 6 | Locked | 40.3 | 38 | 0 |
| 7 | Locked | 38.9 | 18 | 0 |
| 8 | Locked | 40.3 | 13 | 0 |
| 9 | Locked | 40.3 | 22 | 0 |
| 10 | Locked | 40.3 | 35 | 0 |
| 11 | Locked | 40.9 | 27 | 0 |
| 12 | Locked | 40.9 | 27 | 0 |
| 13 | Locked | 40.9 | 8 | 0 |
| 14 | Locked | 40.3 | 22 | 0 |
| 15 | Locked | 40.3 | 34 | 0 |
| 16 | Locked | 40.3 | 56 | 0 |
| 17 | Locked | 38.9 | 61 | 0 |
| 18 | Locked | 38.9 | 113 | 0 |
| 19 | Locked | 38.6 | 41 | 0 |
| 20 | Locked | 38.9 | 7 | 0 |
| 21 | Locked | 38.6 | 21 | 0 |
| 22 | Locked | 38.9 | 12 | 0 |
| 23 | Locked | 38.6 | 22 | 0 |
| 24 | Locked | 38.6 | 21 | 0 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
| 1 | 49600000 | 42.8 | 5120 | 64 qam | 9 |
| 2 | 23600000 | 39.3 | 5120 | 64 qam | 13 |
| 3 | 30100000 | 40.5 | 5120 | 64 qam | 12 |
| 4 | 36600000 | 40.5 | 5120 | 64 qam | 11 |
| 5 | 43100000 | 41 | 5120 | 64 qam | 10 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
| 1 | ATDMA | 0 | 0 | 0 | 0 |
| 2 | ATDMA | 0 | 0 | 5 | 0 |
| 3 | ATDMA | 0 | 0 | 2 | 0 |
| 4 | ATDMA | 0 | 0 | 2 | 0 |
| 5 | ATDMA | 0 | 0 | 2 | 0 |
Thanks
Stats look good to me. Try removing the powerline adaptor from the equation.
The reason for the powerline is so that the V6 box and TV have a connection. The router is 2 floors up and connection where these both are is not good enough (even with the pods) to be stable, especially for streaming.
Yes, stats look oaky, but there are plenty of T3 timeouts and SYNC problems in the log. Check all your connections are tight in the first instance from the Hub to outside. There should be a "respond to ping" somewhere on the Hub's admin pages, it might say ICMP or something? I've never used any Hub as a Router, so can't help with the exact place. Until the BQM is running, it will be hard to prove/argue the Hub is dropping the circuit.
