Total Blackout in WD232LY and WD232LZ
The whole of our road, the above 2 post codes, has a total blackout of Broadband, Cable TV and Telephone Landline. Many of us have independently reported the failure. Each one of us has been told t...
Forum Discussion
There is no SLA for fixing residential services. The standard time for BT to fix a residential Broadband fault is 3 working days. Virgin is no different. If it is fixed Monday it will be the next working day.
Several decades ago I worked at BT. A customer was unhappy that their elderly mother’s phone was out for a week.
My supervisor thought they would placate an unhappy customer by stating BT didn’t promise a 100% working telephone service.
There was no hiding behind that service level agreement.