Forum Discussion

Essexboy124's avatar
Essexboy124
Joining in
4 months ago

Told i can't get Internet

I'm told my flat can't get Internet with virgin. Even tho the 1st floor flat below mine has it with an outside cable? Why can't you do the same thing just up 1 more floor? It's the hight of a normal house? 

  • goslow's avatar
    goslow
    Alessandro Volta

    VM's installers will normally work up to first floor level but not above. If you are on the second floor, that might be the reason you can't get an installation.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    VM won't install outside above the first floor. They are not trained or equipped to work at heights.  Is there an internal cable route to your flat?

  • RavenLunatic's avatar
    RavenLunatic
    On our wavelength

    I happen to live in a 2nd floor flat and did not have any issues getting VM.  They should just drop the cable from above and fit the brown connection box on the ground floor.  That's what they did for me.

    • nodrogd's avatar
      nodrogd
      Very Insightful Person

      RavenLunatic wrote:

      I happen to live in a 2nd floor flat and did not have any issues getting VM.  They should just drop the cable from above and fit the brown connection box on the ground floor.  That's what they did for me.


      Is you wiring completely new, or was it there from a previous installation? Some cable drops are over 30 years old now (as is mine) & were installed before Health & Safety regs were updated.

      • RavenLunatic's avatar
        RavenLunatic
        On our wavelength

        It was a new installation a couple of years ago to a building which never had VM before.  VM drilled a hole from the inside of my flat to the outside and just pushed the cable through the hole dropping the cable down to the ground floor. No special hights team needed.

    • Roger_Gooner's avatar
      Roger_Gooner
      Alessandro Volta

      The coaxial cable for the OP's building enters at the ground floor flat and would need to be split again to run a leg up to the second floor. Cables entering high up on buildings are almost invariably fibre aerial drops from CBTs installed on Openreach poles.

  • Thanks for reaching out to us Essexboy124, and a very warm welcome to our Community Forums!

    Sorry to hear that you've been advised that an installation for your flat is not possible.

    Are you possibly able to confirm if there is an internal cable route to your flat at all?

    In terms of the status of the service availability, can you please confirm where you've been advised that a connection for your flat would not be possible?

    Thanks

    David_Bn

    • Essexboy124's avatar
      Essexboy124
      Joining in

      No unfortunately only able to access from Outside. An was told by the customer service team they won't offer anything. An also this well never change.

  • RavenLunatic's avatar
    RavenLunatic
    On our wavelength

    Its clipped tight to the wall to the from ground to the start of the first floor (approx 3M from the ground).  I have not seen the cable blow about in the wind so it must still be pretty tight to the wall even without the extra clips.