Forum Discussion

ameliyad98's avatar
ameliyad98
Joining in
2 years ago

Telewest box

Hi,

both my landlord and virgin media advised my property is wired up for virgin media.

i can only find a telewest box in the house - how do I connect my QuickStart hub to this?

thanks

  • legacy1's avatar
    legacy1
    Alessandro Volta

    ameliyad98 wrote:


    Was the person drunk and used a chainsaw to install this?😱

    So yes follow the cable then install the hub which should be fine

    • Adduxi's avatar
      Adduxi
      Very Insightful Person

      That made me laugh.  It's a terrible install for sure.  Hopefully the OP can find the other end of the cable and get up and running.

    • ameliyad98's avatar
      ameliyad98
      Joining in

      🤣🤣

      I found something that looks promising, just seeing if the router turns on properly and the wifi becomes available for me to use. Fingers crossed! Thanks so much for the help!!!

      • Kfone's avatar
        Kfone
        Joining in

        Hi ! I have similar problem , where did the wire end up for you ? We can’t find it for the life of us 

  • Telewest became VM in 2010 I believe.  So it is likely the box is for your VM connection.

  • Thanks everyone!! WiFi is all working now, you are life savers!!

    • Molly_T's avatar
      Molly_T
      Forum Team

      Hi Ameliyad98 👋 welcome to the community! Thank you for posting. 

      Glad to see you were able to establish that this was the correct connection point for your hub. This 👉 Quickstart guide also includes some pictures and what to do if you have a socket with a different name. 

      Really pleased you were able to get it sorted and are now connected! Please let us know if there is anything outstanding you need our support with. 

      Wishing you all the best. 🌞