Technician No-Show and Lack of Communication from Virgin Media

Hi everyone,

I’m hoping someone here might have insights or advice regarding Virgin Media’s installation delays in the Mablethorpe area.

I signed up for their Gig 1 package on December 5th, 2024, after they launched their services in our area. My original installation date was scheduled for December 9th, but Virgin pushed it back to January 22nd, 2025 without any explanation or notice. I accepted the delay, assuming there were challenges rolling out a new service.

However, today (January 22nd), the technician didn’t turn up, and I’ve had no communication from Virgin Media. I tried reaching out to their customer support and chatbot, but neither provided answers or clarity about what’s going on. After nearly six weeks of waiting, I’m left wondering if there’s a plan in place to resolve these delays.

Here are a few questions I’d like to ask, and I’d appreciate any insights or experiences from others:

1. What’s causing the delays in installations? Are they due to technical issues, staffing problems, or something else specific to the Mablethorpe area?
2. When can I expect my installation to actually happen? I’d much prefer a realistic and firm date rather than further delays and lack of communication.
3. Why hasn’t Virgin Media communicated about these issues? Missed appointments without notice and vague support responses don’t inspire much confidence.
4. Is there an escalation process or direct contact for these issues? Dealing with standard customer support hasn’t been helpful so far.

It’s frustrating to deal with this lack of transparency, especially after being promised faster speeds and better service when Virgin launched here. If anyone has been through something similar or has suggestions on how to get this resolved, I’d be grateful for the help!

Thanks,
MurphyAt23