Hello pokelto3.
Thanks for choosing us as your new provider and welcome to our community.
With the one touch switch now in place for all providers, we will contact Talk Talk and advise them that we're taking your service over.
Even though our cable doesn't come down the same connection as Openreach, you should have existing cables from a previous tenant in place, these are normally run from outside up to the property wall and covered by a protective box. Then inside should be a white cover with what looks like a silver connector and white cable.
I can also send you a private message to take some details.
If you can check the logo at the top right of your screen that would be great.
Gareth_L
