Surprisingly good web chat experience

Been looking and reading for a month or so and dreading having to try negotiating since my contract ends this month. Not had time to call so thought I’d give the web chat a go and extremely surprised by the results of it. Yes the wait was nearly 29 mins but I didn’t have to fight them one bit of threaten to actually cancel. Said the £58 it’s due to go up to for M350 is stupid as others do this around £30 quoted an offer from Vodafone and to my shock the first thing offered to me was either M500 for £23 plus £5 for a sim on volt or M350 that i currently have for £23. Snapped up the M350 straight away at cheaper than I’m paying before my contract ends. Have to say I’m very happy with that price with very little hassle too.