Forum Discussion

mbradford3's avatar
mbradford3
Joining in
7 months ago

Socket move

Hello, I'd like the Virgin socket moved to a slightly different place on my wall so that I can do some home improvements without affecting it. Can someone get in touch with me please to arrange this? I understand there will be a £25 fee for this work.

Thanks

  • Tudor's avatar
    Tudor
    Very Insightful Person
    7 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post..

  • Kath_P's avatar
    Kath_P
    Forum Team
    7 months ago

    Hi mbradford3, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    This is something we can certainly arrange for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks, 

  • Kath_P's avatar
    Kath_P
    Forum Team
    7 months ago

    Hi mbradford3, 

    Thanks for sticking with us via private message on this one. 

    I'm glad we were able to get the appointment booked in for you. Please pop back and let us know how the appointment goes. 
    We're also here if you need any further help or support. 

    Thanks,