Forum Discussion

Touliman's avatar
Touliman
Joining in
26 days ago

Residential address registered as business address

Hello,

I am trying to subscribe a Virgin Media fibre package. However, my address is not showing up in the Virgin Media residential postcode checker, rather it is showing up in the Virgin Business postcode checker. 

I believe this is because my apartment once was a company with a Virgin Business subscription.

Could it be possible to switch my address to a residential address?

Thank you very much!
Samir

  • Hi Samir! (Touliman) 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear you are having some difficulties signing up as your address isn't listed. 

    We'd need to confirm a few details about the address so we can get it raised to the team and our systems updated if needed. I will send you a PM to do this - you can find the PM in the top right corner of the page in your Inbox ✉. 

    We can then return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞

  • Hi, I also have this issue and my home address is only found on the business site rather than residential. How can we get this rectified please?

    Many thanks

    • Martin_N's avatar
      Martin_N
      Forum Team

      Hi VictoriaG1013,

      Thank you for your post and welcome to the community. 

      I'm very sorry to hear about your address not showing up for residential services. 

      We can certainly look into this. I will private message you now to take some information. 

      ^Martin