Forum Discussion

Dimitrios07's avatar
Dimitrios07
Joining in
12 months ago

Rescheduling appointments - No broadband

Hi all,

Recently I got in a contract with the VM, choosing the M250. I got it delivered on the 29th of January ( Hub 3.0 ) and tried to connect it via Quick Start, but unfortunately the internet was not working. I called immediately the VM and they arranged an engineer to attend my property. The engineer came on the 2nd of February and he informed me that there is a problem with the cables connected to the VM cabinet outside on the main street. And a technical crew will attend the same day to fix this issue ( repull ). The problem is that I am waiting for them to come every day as the appointment is getting rescheduled for the next day and I still do not have internet. And everyday I am contacting the numbers associated with the technical support and they are telling me the same thing, the technician should be on the appointment time. But no one is showing up. What can I do as I can't stay without internet furthermore and if I am eligible for compensation or if I can cancel the contract as I haven't got internet from the day I got it delivered.

 

Thank you in advance.

 

 

  • Steven_L's avatar
    Steven_L
    Forum Team
    12 months ago

    Hey Dimitrios07,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your installation at the moment. 

    I have looked into this and there are no further updates that can be shared in the open forums. I can speak to you about this via private message, I will send a message over now, please look out for my message and we can get started.

    Kind Regards,

    Steven_L

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      2 months ago

      Hey Viditg99, thank you for reaching out and a warm welcome to the community, are you having some issues with an aappointment?