Forum Discussion

JatHanspal's avatar
JatHanspal
Joining in
30 days ago
Solved

Repeated Install Delays - underground permissions

I was signed up by an agent who knocked on the door in around September time.  I was with BT, and had a contract end date of 19 Dec 2024.  The install date for VM was set at 18 Dec 2024.  I was told ...
  • -tony-'s avatar
    -tony-
    30 days ago

    take what the agent says with a salt mine - they have no idea how the connection is to your house - i assume you fed them info about wanting the cables underground - thats all they will have picked up on and made up whatever sounds feasible to get rid of you and close the call - thats the important bit - closing the call and moving on the the next mug customer

    as to pulling through BT ducts - again they have not a clue - i am surprised they even know they exist - again that may be because you mentioned it

    so go back to my earlier post - how are others connected on your street - yours will be the same - if others are from a pole then you will be - if there is a VM access point on the pavement thats where the cable will come from - no one that you speak to will have any idea what on your street

    there is in some areas agreement with BT to use their ducts but getting that info from offshore CS will not happen as they dont know but are experts at BS and telling you what they hope you want to hear

unisoft's avatar
unisoft
Knows their stuff
29 days ago

It's dropwire to the house from the pole. It doesn't have to be a pole closest to the house, the CBT might be on another pole. Alternatively, VM can take a fibre from one poles CBT to feed another poles cbt as the feeder fibre. I've seen this done by BT and Altnets especially if the CBT is only serving up to one handful of properties.

JatHanspal's avatar
JatHanspal
Joining in
29 days ago

Forgive me, but does drop wire mean taking it from the pole, to the ground and then into a tube/on surface to the house?  Or does it mean overhead from the pole to house?