Ordered virgin media back in October. I am now on cancellation number 6 as it’s been pushed further back to February the 8th.
We currently have 15mbps in the house, I can just about watch Netflix and use my phone at the same time 😂
The best part is I called Virgin, and asked if they were definitely coming to the last installation date, they said yes. 30 minutes after my phone call I received the dreaded email and text. What an absolute shambles.
Hi Jones93M 👋 Welcome to the community! Thank you for posting.
Sorry to hear about these issues with a delayed installation - we appreciate these kinds of cases can be particularly frustrating. We are a little limited with what support we can provide for these as they are managed directly by our pre-installation team. You can speak to them directly for updates via 📞0800 052 1734.
We can ensure that there is a complaint raised with your feedback and assigned to the correct team, and provide an update on when the installation is currently set for. We will just need to send you a PM to confirm a few account details so we can arrange this for you.
I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞
@Jones93M Make sure that you keep records of all dates promised by Virginmedia, including by phone.
You will be entitled to compensation for the delays, and you will need this information to back up your claim.
