Forum Discussion

Anonymous's avatar
Anonymous
2 years ago
Solved

Removal of virgin box

Hello,

I have called virgin 6 times since April and have been told someone will ring me back.

I have moved in to a new home, the virgin box outside the house is hanging off. I have a child around and need this box removed.

I am not a virgin customer, and have had no tv in my home since April because the terrestrial tv outlet has been replaced by a virgin white box.

I have tried freeview boxes and failed miserably.

I just want to watch standard tv with my child.

Could you advise me on these issues please?

  • The OP has contacted VM six times and had no help.

    If VM can't be bothered to remove their equipment then unfortunately it will have to be a DIY job.  Since there are no voltages on the cables, no harm can come from cutting them and removing the boxes.

    With a small child around, this is a safety issue. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    Why should David be spoken to? He's only given helpful advice to put right the Company's mistake. Perhaps they would rather not admit this publicly, but he has done the decent thing. Good for David. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    Just cut the bloody wires, chuck the box in the bin and get an aerial installer to repair the aerial cable. Job done! 

    • Anonymous's avatar
      Anonymous

      I’m going to do this tomorrow morning, thank you. 

  • Honestly it is a good solution, because we now have it in writing from an official VM representative that they (VM) simply, aren’t going to do anything about this and the onus is on you. But if you were to pop outside, cut the cables away, unscrew the box from the wall and dump the lot, then you can cite the above as being official permission!

    If you don’t mind me asking, how old is your child? I’d bet they would love a bit of parent and child time, armed with some cutters (under supervision obviously, and sharp scissors would work) and a toy screwdriver to help mummy/daddy (sorry, I can’t definitively tell from your username, and I don’t want to assume) remove the ‘nasty thing’!

    Incidentally, there is absolutely zero danger from doing this. Technically the connection might be ‘live’, but it’s not like a mains electricity cable, the voltages and power in them is so minuscule that anyone could stick the end in their mouth and maybe feel a slight tickling sensation.