Relocating router/modem
How do I get my modem/router moved to another room and will virgin media do this?
Forum Discussion
11 Replies
VM will move it for £25.
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
10 days! No one from VM has picked this up☹️
- Matthew_ML
Forum Team
Hey IanBoro, thank you for reaching out and I am sorry in the delay of getting back to you.
Let me send you a DM and we can sort this out, however as mentioned there is a £25 charge for this.
I haven’t received a DM
Ian
Finally got a DM - which I replied to. Then got a 2nd DM requesting for answers to sercurity questions, but now it won’t allow me to reply!
- Steven_L
You're very welcome IanBoro and please let us know how the visit goes. We're also here if you have any further issues or questions.
Kind Regards,
Steven_L
Finally got a DM - which I replied to. Then got a 2nd DM requesting for answers to sercurity questions, but now it won’t allow me to reply!
- Steven_L
Hello IanBoro,
Sorry to hear that you're having issues with sending a private message over to us. Would you be able to try one more time to send over a message? Just send a hello or anything just to test if you can.
Kind Regards,
Steven_L
The first time I replied to the DM it at reply option to select on the emails since I do get this option and when I reply as normal it just bounces back saying address not found
Heard nothing back!
- Matthew_ML
Hey IanBoro, thank you for reaching out and I am sorry to hear you've not any messages back.
I can see you are currently in DM with my colleague, please do reach back out if you need anything else answering.
