Forum Discussion

Julie8252's avatar
Julie8252
Joining in
26 days ago

Relocating connection box

Hi, does anyone know if it’s possible to relocate a connection box from one room to another and how much this costs? Thanks in advance. 

  • newapollo's avatar
    newapollo
    Very Insightful Person

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults) 

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

    • Julie8252's avatar
      Julie8252
      Joining in

      Hi, I’ve tried this and after going through options twice, message tells me they can’t help as I haven’t chosen an option then cuts me off. Any other suggestions? Thanks 

      • jpeg1's avatar
        jpeg1
        Alessandro Volta

        It sounds like they've found a way to make contact even more difficult. :(

        A VM person should pick this up before very long... 

  • No you cannot yourself,

    you shall need to Phone or WhatsApp Virgin

    the Charge used to be £20 not sure on the Price now

     

    Just speak to Virgin Customer Services