Forum Discussion

KLH1's avatar
KLH1
Joining in
18 days ago

Relocate cable entry point

My cable comes in to my bedroom and the white box is situated in an alcove.  Refurbishment taking place and I need the white box moving to the opposite wall to free up the alcove for built in wardrobes.  Who do I contact about this.  Can't find any contact information for this.  Please help as this is holding up work.  

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    15 days ago

    Hi KLH1 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    I can see you've spoken to the team since you posted. Has an engineer visit now been arranged?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • KLH1's avatar
      KLH1
      Joining in
      15 days ago

      An engineer has been arranged for Thursday 10th April between 8am-1pm.  I hope he turns up.  Thanks for getting back to me.  If I have any problems I will get back to you.

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        12 days ago

        Hi KLH1, 

        Thanks for coming back and updating us in the Community. 

        We're happy to hear an appointment has been booked for you now. 

        Let us know how the visit goes and if you need anything else, you know where we are.

        Many thanks,