Regarding unreturned Broadband Kit (Arris Hub 3)
I was a loyal VM customer for more than 10 years. Recently, I received some emails regarding the return of the Broadband Router.
First one dated 27/11/2023 with a payment date 17/12/2023. The second one dated 30/11/2023 with payment date: NOW. Not sure how to read that.
I previously stated when I requested to cancel the services, I have no forwarding address in the UK. I was evicted from the flat on 23/10/2023, so the return label was not delivered to me.
I became homeless and currently live abroad. I recycled the router on the 25/11/2023.
As I am homeless with no income (on benefits) can I have this payment cancelled? I already recycled the kit as I had no chance to sent it back.
I am a vulnerable person with no income atm.
Please advise me further.