Hi all,
I’ve recently signed up to VM for broadband and TV, confirmed everything got my install date for (20/07/24) This Saturday. However after everything was confirmed I received a text message from VM to say external work needed to be done. I have filled everything out have the all clear but yet no external work has been completed. My activation date is coming up quick. Any ideas?
Capture a permanent record (screenshot, email etc.) which shows your install date is 20/7/24. It will be necessary if you need to claim compensation for any delay.
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
The external work can be done right up to the day of installation but if VM is notifying you of a delay you may be in for a wait.
The external cable work is typically handed to external contractors who VM seem to have little/no control over.
Keep good records of everything as you go along in a timeline format along with accompanying evidence.
Read some of the many delayed installation topics on here and you will get an idea of what can happen.
Not to say that will happen in your case. The outcomes and timescales are often random.
When VM take your order, they will know from their records whether outside work is needed that will cause a delay.
But they don't tell you up front in case the probable delay might put you off ordering.
If you have an existing broadband service, don't cancel it until the VM service is in and working. Otherwise you may be left without any broadband.
Forum TeamThanks for reaching out to us StannaDyl, and a very warm welcome to our Community Forums!
We're sorry to hear of the potential issue experienced with meeting the installation date of 20/07 - which of course is this Saturday.
Check out the envelope in the top right hand corner for a private message from me, and I'll be happy to pick this up for you
Thanks,
David_Bn
