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Quevelda's avatar
Quevelda
Tuning in
10 months ago

Re: HUB 3 Cannot access router set up page 192.168.0.1

I have a HUB 3. I have used it in Modem mode for a few years with a TP Link Deco mesh system. However, over the past week, I have established that the HUB 3 is not working even after 60 minute pin reset. I cannot access the HUB 3 setup page.  Virgin Media will not replace the HUB without sending an engineer first.  This means further delay.  Can I get a new HUB or some help on what more should I do please?

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  • goslow's avatar
    goslow
    Alessandro Volta
    10 months ago

    You need a tech visit to swap out a hub. Phone it in as a fault.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    10 months ago

    VM do not accept ‘self diagnosis’ of problems. You may well need a new hub, but it’s always best to get a VM technician to check everything out. Is your broadband connection down? How did you reset the hub? You should do a 60 second reset, release the pin and do nothing else. The VM instructions on the website were incorrect, they said to then power cycle the hub, you must NOT do this.