Forum Discussion

kbutler2005's avatar
kbutler2005
Just joined
19 days ago

Positive feedback

Dear Virgin Media,

I would like to thank you for your service and offer my gratitude to Andrew who I believe works in retentions. He was very prompt, clear and precise as well as factual, polite and quick/efficient.


He gave great customer service and is a credit to your company. He helped me understand my current billing and amended my current contract retaining my services for a further period. 


Thank you for making this process easy for myself right now.


Many Thanks
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positive feedback
  • Kath_P's avatar
    Kath_P
    Forum Team
    17 days ago

    Hi kbutler2005, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're happy to hear that Andrew was able to help assist you and get things sorted. We've passed on your feedback to both him, and his manager. 

    Many thanks,