Pod Issues
Hi, can anyone explain why I only get one device connecting to my pod (which is a mobile). I've placed the pod in the next room to the hub. My sons room is directly above the room with the pod in bu...
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This is 1 of my pods
Thanks for replying. I have the white one. As of now it says its off line. I've not moved or touched it and it intermittently turns it self off. I've reached out to customer services and it took forever just to get one, the first one they sent out was faulty (or so I thought) but this one doesn't seem to want to work either. Im on volt so should be able to get another but as it stands it's not worth the hassle. Not sure what else to do
Hi Carrie_
Thanks for posting and welcome to the community. Apologies for any broadband issues.
There are a few requirements for the Pods to work with our Hubs:
• The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'.
• Channel Optimisation must be left on.
• The SSIDs must be the same and broadcast enabled.
• The SSID must be password protected.
• The Passphrases of the SSIDs must match.As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home.
This link will help though if you do have any issues: https://www.virginmedia.com/help/setup/intelligentwifipod
Hi, thanks for the reply. I've checked everything you have listed, and it is all what you wrote. The only one connected to the pod is a mobile phone. Is that correct? The connection says fair for the pod. Not sure why only one and not others aren't connected to it. Thanks
