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Lealoub's avatar
Lealoub
Joining in
2 years ago

Outside brown Virgin Media cable box broken

The outside brown virgin media cable box / cover is completely broken and come off our wall. I am worried about this going into winter as the wires are all exposed - can someone help to fix this please?

 

 

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Lealoub, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear your omni box has broken. I would like to arrange for an engineer to come to repair for you. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,

    • Lealoub's avatar
      Lealoub
      Joining in
      5 months ago

      Hi, we’ve got the same issue again. The box is broken because the last time it was ‘fixed’ the engineer simply used cable ties rather than actually fixing/replacing the whole box (as can be  seen in attached photo). Can you please arrange for this to be fixed again, preferably properly this time so it doesn’t keep happening?

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        5 months ago

        Hi Lealoub 

        Welcome back to the Community Forums. 

        Sorry that this has happened again. We can arrange to get an engineer out to get this fixed for you. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down. 

         

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Lealoub, 

    Thanks for coming back to via private message to confirm your information. 🤩

    I have booked you in for the next available appointment and you should receive details of the appointment via text message shortly. 

    As this is an external appointment, no one needs to be in but if you;d rather be in at the time and are not available then you can reschedule using the link in the text message. 

    Let us know how the appointment goes. 😊

    Take care.