Forum Discussion

sarahlm52's avatar
sarahlm52
Joining in
30 days ago

Outside box

The cover on our outside box has gone missing.  How do I get a new one? 

Outside Box
  • Tudor's avatar
    Tudor
    Very Insightful Person
    30 days ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    28 days ago

    Hi sarahlm52,

    Thanks for your post and welcome to our community. 

    I'm sorry to hear the external box cover has gone missing.

    I'll send you a private message now so I can book an engineer visit for you.

    Please look out for the envelope in the top right of the page and pop back to me when you can.