Forum Discussion

zoek26's avatar
zoek26
Joining in
10 months ago

Outside Box Broken

Hi,

The brown outside virgin media box has broken, presumably due to the high winds we have had. How do I go about getting a replacement please?

Many thanks

  • Tudor's avatar
    Tudor
    Very Insightful Person

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Hi zoek26 

    Welcome back to our community forums and sorry to hear your brown box is broken. We want to do our best to help fix this. Are you able to send a picture here so we can assess the damage done and provide the best resolution?

    Thanks,